Legal and Regulatory
Information

Risk Disclosure


High Risk Warning

OTC Forex, Bullion and CFDs carry a high level of risk, and may not be suitable for all investors. Before deciding to trade with Max Online, customers are advised to carefully consider their investment objectives, financial status, level of experience, and risk tolerance. The possibility exists for clients to sustain a loss of part of or all of their capital. Furthermore, under extreme market conditions characteristic for, but not limited to the announcement of major economic, political, or social news and depending on the client's exposition at the time it is possible for the client to sustain a loss even greater than its capital referred to as "Negative Balance".

Max Online strongly advises clients to seek advice from an independent financial advisor if they have any doubts concerning the risks associated with foreign exchange, derivative trading and trading with leveraged products. Furthermore, customers are explicitly advised not to invest capital which they cannot afford to lose.

Trading on Margin and Leverage

Max Online provides leverage for customers to trade on margin, up to a maximum leverage of 1:200. For example, a trading contract on leverage of 1:200 will only require 0.5% of the contract's value as an initial margin. Small movements in the underlying instrument's price will result in large potential gains or losses for the customer.

Trading on margin enables customers to achieve high potential profits but also increases the risk of high potential losses. All customers are warned that as a general rule, higher leverage increases the risk of high losses. Trading on margin carries very high risks and Max Online strongly advises all customers to carefully consider the proper level of leverage for their trading style, objectives, and risk appetite and to seek independent advice where necessary.

Market Commentary

Any opinions, news, research, analyses, prices or other information contained on this website or linked to from this website are provided as general market commentary and do not constitute investment advice. Max Online is not liable for any loss or damage, including without limitation to, any loss of profit, which may arise directly or indirectly from use of or reliance on such information.

Internet Trading Risks

Max Online uses an Internet-based trade execution system, employing high-end network services to facilitate and host our database. Clients are advised that there are risks associated with utilizing such a trading system including, but not limited to, the failure of hardware, software, and Internet connection. In the occurrence of such an unfortunate event, The Company reserves the right to void affected orders.

Max Online cannot be held responsible for communication failures, distortions, and/or delays when clients trade via the Internet. Max Online employs backup systems and contingency plans to minimize the possibility of system failure.

Clients are warned that an order is received by Max Online once its request reaches the Trading Server of The Company. The Company shall not be held liable for any delays in the transfer of information between the client devise and its Trading Servers.

Use of Third Party Software

Clients are specifically warned that Max Online shall not be held liable for the performance of its Trading Platform in the cases when the client has attached and/or is using any third party software with the said Trading Platform. Such third-party software includes, but not limited to: Custom Indicators, Scripts, Expert Advisers developed with the MetaQuotes Language 4 (MQL4).

Max Online does not give any warranty of the performance of such third-party software or the effects it might have on the operations of its systems. Furthermore, all clients are explicitly warned that improper exploitation of the Trading Platform of Max Online might cause poor performance and/or the failure of some or all of the said Platform’s features, including but not limited to: Re-quote System, Login System, Execution System, Negative Balance Protection System, Price Feed System and others. Such failures and or mis-performance might cause among other things:

  • Re-quote Failure: The Trading Server of The Company fails to provide a re-quote and to wrongfully accept / execute an order at an invalid price or a delayed price, which is no longer offered (latency arbitrage, off market quotes, etc). In all cases when such an order is detected Max Online reserves the right to consider it and its results invalid. Such orders will be voided by The Company on its discretion. The Company keeps records on its Servers of valid prices and the period in which the said prices were offered down to milliseconds. In the case of a dispute over one or more orders that have been wrongfully executed on a delayed price or off-market price, the only source of price information which shall be considered valid and final is the said price record maintained by The Company on its Trading Servers.
  • Connection Failure: The Client’s Trading Platform to lose connection with The Company’s Trading Server.
  • Price Feed Failure: The temporary freezing of price movements on the client’s Trading Platform.
  • Execution Failure: Inability to process client orders, delay in client order processing, the occurrence of slippage, or a combination thereof.

Max Online monitors constantly the performance of its Trading Infrastructure and will take all possible steps in order to warn its clients if improper exploitation of the Trading Platform is observed on their behalf before it affects any orders. The Company, however, reserves the right to void / cancel some or all orders including pending orders, working orders (open positions) and closed orders that have benefited from a system failure or mis-performance caused by improper exploitation of its systems.

Max Online specifically warns all clients that in the cases when automated systems fail, The Company will rely on manual human detection of the problem, assessment and intervention. Therefore, in the events described herein, any action on behalf of the employees of Max Online will normally require time and can not be compared to the speed with which computer systems work. The Company will at all times strive to react immediately or within 24 hours of the occurrence of the event. Max Online does, however, reserve the right to react post factum in all cases when mis-performance or system failure is detected on a later stage without any time-constraint.

Client’s who have caused such mis-performance through their direct, indirect, deliberate or non-deliberate actions will not be reimbursed for incurred loses including losing positions / orders, missed profits and / or incurred negative balance. Clients are advised to consult the Order Execution Policy of Max Online for more information on trading patterns and or logic work that Max Online considers to be abusive of its Trading Platform.

All clients are advised to read carefully all information documents, terms and risk disclosure documents provided by the manufacturers of the Trading Platforms offered by Max Online and made available at the time of installation of the said Trading Platforms.

The following patterns of operation of Third-Party Software (such as MQL4 Expert Advisers or ALG Algo Trading) are considered inappropriate and abusive in nature by Max Online. All clients are advised that Max Online will deem Third-Party Software that engages in the said activities to have been the cause of system mis-performance in all cases when an affected order has been detected in the same Trading Account. Clients are advised not to use Third-Party Software that performs or relies on the following activities:

  • Log-ins and simultaneous operations from multiple locations (more than one IP addresses).
  • Systematic sending of more than one requests including, but not limited to: Pending Order Requests, Order Modification Requests, Order Cancellation Requests, to the Trading Server within intervals of less than 30 seconds.
  • Generating large number of error messages within Trading Server and/or Client Trading Platform.
  • Sending more than one Execution Request of the same type, for example Buy or Sell and on the same Trading Instrument within a one second interval.
Third-Party Authorization

All customers are explicitly warned that in all cases when they authorize a third-party to trade on their behalf, advise them, or provide any other financial, investment, or otherwise services related to their account with Max Online, it shall be the sole responsibility of the authorizing customers themselves to assess the suitability of the third-party and the quality of its services. Max Online shall not be responsible in any way to evaluate or monitor the third-party, control its actions on behalf of the authorizing customer, or report on its performance.

Max Online does not recommend for or against the authorization of any third-party. Such a decision is the responsibility exclusively of the authorizing customer. Furthermore, the authorizing customer shall be solely responsible for the control of the authorized third-party and the effects of its services and actions to the customer's Trading Accounts with Max Online. Max Online advise all customers to seek independent professional advice when trying to assess the suitability of a third-party to provide any financial or investment services.

*In case of discrepancy between the English version and the Chinese version in respect of all or any part of the contents in the website, the English version shall prevail.